Frequently Asked Questions

ATTENTION: On your first delivery order you must complete an identity verification process in order to receive your delivery order:

Our ID verification process is for the safety of our customers and our drivers. You will only be asked to verify your identity in this way once. Either complete the verification process online, following the steps on our website or visit this link: https://bit.ly/marchandash-verify. If you have ordered via Weedmaps you will need to visit: https://bit.ly/marchandash-verify to verify.

Is there an order maximum on my first delivery order?

Yes, on your first delivery order there is a maximum spend of $150. This limit is only on your first delivery order.

Is there an order minimum for delivery orders?

There is no minimum order requirement for delivery, allowing you to enjoy our convenient service for orders of any value. Orders under $30 including tax will be charged a $3.99 service fee. If you choose to utilize rewards points for your order, resulting in a total order value below $30 (including tax and rewards points), a service fee of $3.99 will also be applied.

What happens if a product I order for delivery is out of stock?

If you toggle the Replace Substitute Product on, you are allowing the March and Ash Team to find a substitute for the out of stock product. Our team is trained to select high-quality products that closely match the original product in terms of quality, price, and features.

Do you take credit or debit cards?

At this time, we do not accept credit or debit cards. All locations and deliveries accept cash payments only. For your convenience, ATMs are available on-site at all our locations.

How do I place an order for delivery or in-store pick up?

You can place an order online via our website for delivery or in-store pick up. Add the items you would like to order into your cart, then complete the checkout process.

When will my pickup order be ready?

We ask that you allow us an hour to process your pickup order. You are also more than welcome to schedule an approximate time you would like to come pick up your order. For pickups, you'll need to go inside the store to use our express checkout. In-store pick up hours are 9AM - 7PM daily.

How will I know my delivery order is on the way?

Sign in to your March and Ash account to view and track your order ETA at https://marchandash.com/orders

Order on Weedmaps? You will receive a text message with a tracking link once your order has been assigned to a driver.

What is your first time patient deal?

You will receive a 30% discount on your first purchase with us. If shopping online, this will be applied after checkout.

Can I combine my discounts?

At this time, promotions/discounts cannot be combined for any purchase. However, you can still use your reward points towards your cart.

How do I apply to work at March and Ash?

Thank you for your interest in employment with March and Ash. In order to be considered for an open position, please apply on our career website here https://secure2.entertimeonline.com/ta/MarchAsh.careers?CareersSearch "careers".

How can I apply for my medical recommendation online?

All of our shops are recreational (21+), but if you are 18-20 years of age and intend to shop from our Vista https://marchandash.com/vista, Mission Valley https://marchandash.com/mission-valley, City Heights https://marchandash.com/city-heights, Imperial Valley https://marchandash.com/imperial or Imperial Beach https://marchandash.com/imperial-beach stores, you can apply for your recommendation by clicking here https://marchandash.mmjrecs.com/. If you get your medical recommendation through that link, let us know and we will apply a $30 store credit to your account (credit is only for customers age 18-20). For more information about applying for a medical recommendation click here https://www.marchandash.com/medical.

How do I get my medical recommendation once I purchase it?

To access your medical recommendation, please visit marchandash.mmjrecs.com. You will be able to sign in with the email and password you used at the time of registration. Once you are signed in there will be a PDF copy that you can print or keep on your phone.

What is your exchange policy?

Our exchange policy applies exclusively to malfunctioning or defective products. Customers are eligible to return defective products for exchange within 30 days of purchase. To facilitate an exchange, customers must bring the product, along with a copy of the receipt and the original packaging, to the store location where the purchase was made.For delivery orders, exchanges can be processed either in-store or through delivery, provided they are approved by a manager. The manager on duty will handle the exchange or offer store credit, in accordance with our regulations. Store credit can be used at any March and Ash location. For further assistance, please contact us at 619-31-GREEN.

NOTE: All sales are final and no exchanges allowed for any clones/plants purchased at any March and Ash location.

What are the daily legal limits for cannabis?

The Medical Recreation Limits are 8 ounces of flower, 8 grams of concentrates including edibles, keef, tinctures, and topicals unless the patient's medical recommendation states otherwise. A medical patient may purchase 12 clones unless their medical recommendation states otherwise.

The Recreational Limits are 28.5 grams of flower, 8 grams of concentrate including edibles, keef, tinctures, topicals, and 6 clones.

How should I dispose of spent cannabis cartridges and empty integrated cannabis vaporizers?

A spent cannabis cartridge shall be properly disposed of as hazardous waste at a household hazardous waste facility or other approved facility. An empty integrated cannabis vaporizer shall be properly disposed of as hazardous waste at a household hazardous waste collection facility or other approved facility.

How can I cancel my order?

If you placed your order through March and Ash, you can view all your orders at https://marchandash.com/orders and cancel it by viewing the details and clicking the "Cancel order" button. If you placed your order through Weedmaps or another third-party provider, our team can assist you with canceling your order directly through this chat.

How do I check my loyalty rewards points and apply them to an order?

You can check your loyalty rewards points by visiting the Points and Rewards page on our website Click here https://marchandash.com/loyalty. If you have available points, you can apply them at checkout when placing an order. Simply select the option to redeem your points, and the applicable discount will be automatically applied to your order. Please note that rewards points can be applied to delivery orders, but your order total must still meet the minimum required for delivery. If you’re applying points and your order total falls below $30, a $3.99 service fee will be added.

Why did my delivery order come from the Mission Valley location instead of the store I selected?

If you place a delivery order from any of the following locations—City Heights, CV Telegraph, CV H. ST, Imperial Beach, Sabre Springs, or CV Broadway—it will automatically be fulfilled by our Mission Valley location. These stores are in-store only, and all delivery orders for these areas are processed through Mission Valley to ensure efficient and timely service.

If I place a No Tax Tuesday order but cannot pick it up the same day, will I still receive the discount if I pick it up the following day?

Unfortunately, all pickup orders are returned to the shelves by 8 PM if they are not collected on the same day. As a result, promotional discounts and deals may not be available if the order is picked up the following day. While we will make every effort to accommodate, discounts will only be honored in certain cases.

I am a veteran and/or disabled—do I get a discount when shopping online?

Yes, you qualify for a 10% discount every time you shop with us. For your first order, please reach out to our customer service team before making your purchase so that we can apply the discount to your profile. You will need to create an account, and our team will set your profile with veteran or disabled status. Accurate documentation may be required to verify veteran status eligibility. Once your profile is updated, the discount will automatically apply to all future orders.

Do I receive a First Time Patient discount when ordering online?

Yes, as a first-time patient, you'll receive a 30% discount on your first purchase. The discount will be automatically applied after you complete the checkout process. You can use the promo code "FTP" in checkout during your first purchase to see the total after the discount is applied. If a product is already on sale then the first time patient discount will not apply to it as we do not allow stacking discounts.

Can I add items or update my order after it has been placed?

Unfortunately, we are unable to modify items on an existing order. You would need to cancel your current order and then place a new order with the correct items. If you need assistance with the process, feel free to reach out to our customer service team.

What is the latest time I can place an order for delivery?

The latest time to place an order for delivery is generally between 8:30 PM and 9:00 PM. However, depending on how busy we are and the volume of orders, it may become difficult to fulfill orders placed close to that time. To ensure timely delivery, we recommend placing your order as early as possible.

For pickup orders, do I need to go inside the store?

Yes, for pickup orders, you will need to go inside the store to collect your items. Please bring a valid ID and your order confirmation when you arrive.

What time does the early bird discount start?

We are no longer running the early bird discount however we are always running new promotions. Stay subscribed to our emails to know when we release a new promotion.

Can I change my order from pickup to delivery?

Unfortunately, due to how orders are packed and prioritized, if you would like to receive a delivery you will need to cancel your pickup order and place a new order for delivery. You can cancel your order if needed. Click here https://marchandash.com/orders

Can I change my order from delivery to pickup?

Unfortunately, due to how orders are packed and prioritized, if you would like to pickup an order instead of having it delivered you will need to cancel your delivery order and place a new order for pickup. You can cancel your order if needed. Click here https://marchandash.com/orders

Does your store have any sales or promotions right now?

We do! You can easily find current sales and promotions by visiting our website. On our home page, there’s a "SALE" option—simply select your preferred store and navigate to the "SALE" section to see all the deals for that location. Happy shopping!

What should I do if I receive or have a faulty product?

If you receive or have a new faulty product, whether you purchased in-store or online, you'll need to return to the location where it was purchased. A member of our team will evaluate the product to determine if it is eligible for a replacement. Contacting a team member via online chat with product details before visiting the store can help streamline your experience and prevent unnecessary trips.

Can my delivery order be dropped off if I’m not there to receive it?

Unfortunately, we cannot leave controlled substances unattended or drop them off without the recipient present. You must be available to receive your order, and we will verify your identity before handing over the products. Please ensure you are at the designated location at the time of delivery to complete the transaction.

For No Tax Tuesday, what happens if my delivery can’t be fulfilled the same day due to high demand?

Due to the high demand during our daily promotions, we occasionally reach our delivery capacity. While we make every effort to complete same-day deliveries, some orders may need to be scheduled for the following day. In these cases, promotional discounts may be honored and applied depending on the specific circumstances. We appreciate your understanding and continued support.

What should I do if I entered the wrong address or need to update my delivery address?

You can easily update your delivery address by visiting Click Here https://marchandash.com/orders and making the necessary changes.

Can I change my delivery time after placing an order?

Yes, if you need to change your delivery time, simply let us know your preferred two-hour time frame, and we'll do our best to deliver within that window.

Why was I charged taxes when the promotion is called No Tax Tuesday?

Thanks for asking about our No Tax Tuesday sale! We are still required by law to charge sales tax on these products, but during No Tax Tuesday, we cover this cost for our customers by offering a 30% discount on participating brands—effectively equating to the amount of the taxes. The 30% discount is applied to the subtotal of your order. You'll still see the taxes listed as a line item on your receipt due to legal requirements, but the discount offsets that cost. Please note that this promotion is subject to change or cancellation.

I have purchased before in-store, how do I make sure I can use my loyalty points online?

To be able to use your loyalty points online, we need to connect your in-store profile to your online profile. Reach out to our team in our chat and we can work with you to link your profile up with your in-store profile.

I received a store credit, where do I see that?

You can view your store credit on our website by logging into your account and visiting the loyalty page here: https://marchandash.com/loyalty You can use this credit to purchase reward products (see here: https://marchandash.com/rewards) or apply it as a cash discount on your order at checkout.