Frequently Asked Questions
Read on for answers to some of our frequently asked questions. As always, you can also reach out using our live chat!
ATTENTION: On your first delivery order You must complete an identity verification process in order to receive your delivery order:
You will only be asked to verify your identity in this way once.
Is there an order maximum on my first delivery order?
Yes, on your first delivery order there is a maximum spend of $150. This limit is only on your first delivery order!
Is there an order minimum for delivery orders?
There is no minimum order requirement for delivery, allowing you to enjoy our convenient service for orders of any value. Orders under $30 including tax will be charged a $3.99 service fee. If you choose to utilize rewards points for your order, resulting in a total order value below $30 (including tax and rewards points), a service fee of $3.99 will also be applied.
What happens if a product I order for delivery is out of stock?
If you toggle the Replace Substitute Product on, you are allowing the March and Ash Team to find a substitute for the out of stock product. Our team is trained to select high-quality products that closely match the original product in terms of quality, price, and features.
Do you take credit or debit cards?
All of our locations accept credit or debit cards. Please note that a $5 is applied when using a card. ATMs are available at all locations.
How do I place an order for delivery or in-store pick up?
You can place an order online via our website for delivery or in-store pick up. Add the items you would like to order into your cart, then complete the checkout process.
When will my pickup order be ready?
We ask that you allow us an hour to process your pickup order. You are also more than welcome to schedule an approximate time you would like to come pick up your order.
How will I know my delivery order is on the way?
Once a delivery driver is assigned your order, you will receive a text message with a link. If you click on the link, you will find a live tracker and you can see where your driver is, as well as their estimated time of arrival.
What is your first time patient deal?
You will receive a 30% discount on your first purchase with us. If shopping online, this will be applied after checkout.
Can I combine my discounts?
At this time we cannot combine discounts for any purchase.
How do I apply to work at March and Ash?
Thank you for your interest in employment with March and Ash. In order to be considered for an open position, please apply on our career website here.
How can I apply for my medical recommendation online?
All of our shops are recreational (21+), but if you are 18-20 years of age and intend to shop from our Vista, Mission Valley, City Heights, Imperial Valley or Imperial Beach stores, you can apply for your recommendation by clicking here. If you get your medical recommendation through that link, let us know and we will apply a $30 store credit to your account (credit is only for customers age 18-20). For more information about applying for a medical recommendation, click here.
How do I get my medical recommendation once I purchase it?
To access your medical recommendation, please visit marchandash.mmjrecs.com. You will be able to sign in with the email and password you used at the time of registration. Once you are signed in there will be a PDF copy that you can print or keep on your phone.
What is your exchange policy?
Our exchange policy is available for malfunctioning or defective products only. You can return defective products for exchange within 30 days of purchase. To facilitate an exchange, the customer is required to bring the product to the store location where it was purchased. The customer must return the product with a copy of the receipt as well as the original packaging. The manager on duty will complete the exchange or offer store credit, per regulations, which customers may use at any March and Ash location. For more information please call us at 619-31-GREEN.
NOTE: All sales are final and no exchanges allowed for any clones/plants purchased at any March and Ash location.
What are the daily legal limits for cannabis?
The Medical Recreation Limits are 8 ounces of flower, 8 grams of concentrates including edibles, keef, tinctures, and topicals unless the patient's medical recommendation states otherwise. A medical patient may purchase 12 clones unless their medical recommendation states otherwise.
The Recreational Limits are 28.5 grams of flower, 8 grams of concentrate including edibles, keef, tinctures, topicals, and 6 clones.
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