Frequently Asked Questions

Our ID verification process is for the safety of our customers and our drivers. You will only be asked to verify your identity in this way once. Either complete the verification process online, following the steps on our website or visit this link: https://bit.ly/marchandash-verify. If you have ordered via Weedmaps you will need to visit: https://bit.ly/marchandash-verify to verify.

Yes, on your first delivery order there is a maximum spend of $150. This limit is only on your first delivery order.

Yes — all delivery orders require a $30 minimum subtotal (before tax and discounts).

Orders between $30 and $49.99 will include a $3.99 delivery fee and must be scheduled (ASAP delivery is not available).

Orders of $50 or more qualify for free delivery and can be placed as ASAP or scheduled.

If discounts or sale prices reduce your subtotal below $30, the order will not qualify for delivery.

If you toggle the Replace Substitute Product on, you are allowing the March and Ash Team to find a substitute for the out of stock product. Our team is trained to select high-quality products that closely match the original product in terms of quality, price, and features.

You can place an order online via our website for delivery or in-store pick up. Add the items you would like to order into your cart, then complete the checkout process.

We ask that you allow us an hour to process your pick up order. You are also more than welcome to schedule an approximate time you would like to come pick up your order. For pickups, you'll need to go inside the store to use our express checkout. In-store pick up hours are 9AM - 8PM daily.

Sign in to your March and Ash account to view and track your order ETA here. 

Order on Weedmaps? You will receive a text message with a tracking link once your order has been assigned to a driver.

At this time, promotions and discounts cannot be combined for any purchase.

As of December 31, 2025, March and Ash no longer offers senior or disability discounts. We do, however, continue to offer a 10% discount for veterans with a valid military ID. This discount is available in store for verified veterans at participating locations.

Please note: Puff-N-Dash currently offers veteran discounts only. Senior and disabled discounts are not available at this location.

Yes. Prices at Puff-N-Dash already include taxes, so the amount you see is the total you’ll pay. Prices at other March and Ash locations are shown before tax, which is added at checkout.

Thank you for your interest in employment with March and Ash. In order to be considered for an open position, please apply on our career website here.

All of our shops are recreational (21+), but if you are 18-20 years of age and intend to shop from our Vista, Mission Valley, City Heights, Imperial Valley or Imperial Beach stores, you can apply for your recommendation by clicking here.

To access your medical recommendation, please visit dr-weedy.com/. You will be able to sign in with the email and password you used at the time of registration. Once you are signed in there will be a PDF copy that you can print or keep on your phone.

Returns are only accepted for malfunctioning or defective products within 14 days of purchase. Items must be returned at the same store where they were bought, and you must provide a receipt or proof of purchase.

Yes. Returns are not accepted for non-defective items or due to taste/dissatisfaction. Items from Puffco, Pax, Focus V Carta, and non-cannabis accessories must be handled directly with the manufacturer.

NOTE: All sales are final and no exchanges are allowed for any clones/plants/seeds purchased at any March and Ash location.

Return eligibility depends on the product type:

• Cartridges, disposables, concentrates, edibles, and drinks can be returned only if less than 50% used and not for dissatisfaction, taste, or old packaging concerns.
• Flower can be returned only if moldy, contains seeds, or is past the printed best-by or sell-by date (not the packaging date).
• CBD products can only be exchanged if the wrong product was sold.
• Pre-rolls are returnable only if bent or broken.

All returns must include the product and proof of purchase (receipt). Certain brands and accessories (like Puffco, Pax, Focus V Carta) must be handled directly with the manufacturer.

The Medical Recreation Limits are 8 ounces of flower, 8 grams of concentrates including edibles, kief, tinctures, and topicals unless the patient's medical recommendation states otherwise. A medical patient may purchase 12 clones unless their medical recommendation states otherwise.

The Recreational Limits are 28.5 grams of flower, 8 grams of concentrate including edibles, kief, tinctures, topicals, and 6 clones.

A spent cannabis cartridge shall be properly disposed of as hazardous waste at a household hazardous waste facility or other approved facility. An empty integrated cannabis vaporizer shall be properly disposed of as hazardous waste at a household hazardous waste collection facility or other approved facility.

If you placed your order through March and Ash, you can view your order by clicking here and cancel it by viewing the details and clicking the "Cancel order" button. If you placed your order through Weedmaps or another third-party provider, our team can help you cancel it. Just open the customer service chat by clicking the message icon in the corner of your screen on marchandash.com.

If you place a delivery order from any of the following locations—City Heights, Chula Vista Telegraph, Chula Vista H. ST, Imperial Beach, Sabre Springs, or Chula Vista Broadway—it will automatically be fulfilled by our Mission Valley location. These stores are in-store shopping and pickup only, and all delivery orders for these areas are processed through Mission Valley to ensure efficient and timely service.

During high-traffic times, such as weekends or holidays, delivery capacity may be limited. If your order cannot be delivered the same day, we’ll do our best to reschedule it promptly. In some cases, promotional pricing may still be honored, depending on the situation — but it is not guaranteed. Thank you for your understanding!

Unfortunately, we are unable to modify items on an existing order. You would need to cancel your current order and then place a new order with the correct items. If you need assistance with the process, feel free to reach out to our customer service team.

Yes, for pickup orders, you will need to go inside the store to collect your items. Please bring a valid ID and your order confirmation when you arrive.

We are no longer running the early bird (wake and bake) discount, however, we are always running new promotions. Stay subscribed to our emails to know when we release a new promotion.

Unfortunately, due to how orders are packed and prioritized, if you would like to receive a delivery you will need to cancel your pickup order and place a new order for delivery. 

Unfortunately, due to how orders are packed and prioritized, if you would like to pick up an order instead of having it delivered, you will need to cancel your delivery order and place a new order for pickup. 

We do! You can easily find current sales and promotions by visiting our website. On our home page, there’s a "SALE" option—simply select your preferred store and navigate to the "SALE" section to see all the deals for that location. Happy shopping!

If you receive or have a new faulty product, whether you purchased in-store or online, you'll need to return to the location where it was purchased. A member of our team will evaluate the product to determine if it is eligible for a replacement. Contacting a team member via online chat with product details before visiting the store can help streamline your experience and prevent unnecessary trips.

Unfortunately, we cannot leave controlled substances unattended or drop them off without the recipient present. You must be available to receive your order, and we will verify your identity before handing over the products. Please ensure you are at the designated location at the time of delivery to complete the transaction.

You can easily update your delivery address by clicking Here and making the necessary changes.

Yes, if you need to change your delivery time, simply let us know your preferred two-hour time frame, and we'll do our best to deliver within that window.

The March and Ash loyalty (points) program officially ended on December 31, 2025. Customers no longer earn or redeem points on purchases at any March and Ash or Puff-N-Dash location. While the program has been retired, we’re committed to continuing to offer great everyday pricing and regular promotions across all stores.