Frequently Asked Questions

Our ID verification process is for the safety of our customers and our drivers. You will only be asked to verify your identity in this way once. Either complete the verification process online, following the steps on our website or visit this link: https://bit.ly/marchandash-verify. If you have ordered via Weedmaps you will need to visit: https://bit.ly/marchandash-verify to verify.

Yes, on your first delivery order there is a maximum spend of $150. This limit is only on your first delivery order.

Yes — all delivery orders require a $30 minimum subtotal (before tax and discounts).

Orders between $30 and $49.99 will include a $3.99 delivery fee and must be scheduled (ASAP delivery is not available).

Orders of $50 or more qualify for free delivery and can be placed as ASAP or scheduled.

If discounts or sale prices reduce your subtotal below $30, the order will not qualify for delivery.

If a product in your delivery order becomes unavailable, our team is here to help. Simply click the chat box in the corner of our website to connect with virtual customer service.

We’ll work with you to find a high-quality replacement that closely matches your original selection in quality, price, and product features.

You can place an order online via our website for delivery or in-store pick up. Add the items you would like to order into your cart, then complete the checkout process.

We ask that you allow us an hour to process your pick up order. You are also more than welcome to schedule an approximate time you would like to come pick up your order. For pickups, you'll need to go inside the store to use our express checkout. In-store pick up hours are 9AM - 8PM daily.

After placing your delivery order online, you’ll receive a tracking link via text. You can use that link to follow your delivery in real time.

If you have any questions, you can also connect with our virtual customer service team by clicking the chat box in the corner of your screen on our website.

At this time, promotions and discounts cannot be combined for any purchase.

At participating March and Ash locations, we offer 10% off for Seniors (55+), Disabled guests, and Veterans with a valid Military ID.

These discounts:

• Apply only to the eligible individual
• Do not stack with other promotions or discounts
• Apply only to qualifying items

If you are ordering online and would like to apply the Military discount to your account, please reach out to our live chat team and provide your full profile name along with a photo of your valid Veteran or Military ID so we can verify and attach the discount to your profile. Please note that Military Spouse IDs are not eligible for this discount.

Once verified, the 10% discount will automatically apply to eligible, non-discounted items at checkout.

Please note: Puff-N-Dash and March and Ash Palm Desert locations currently offer Veteran discounts only. Senior and Disabled discounts are not available at these stores at this time.

Yes. Prices at Puff-N-Dash already include taxes, so the amount you see is the total you’ll pay. Prices at other March and Ash locations are shown before tax, which is added at checkout.

Thank you for your interest in employment with March and Ash. In order to be considered for an open position, please apply on our career website here.

All of our shops are recreational (21+), but if you are 18-20 years of age and intend to shop from our Vista, Mission Valley, City Heights, Imperial Valley or Imperial Beach stores, you can apply for your recommendation by clicking here.

To access your medical recommendation, please visit dr-weedy.com. You will be able to sign in with the email and password you used at the time of registration. Once you are signed in there will be a PDF copy that you can print or keep on your phone.

Returns are only accepted for malfunctioning or defective products within 14 days of purchase. Items must be returned at the same store where they were bought, and you must provide a receipt or proof of purchase.

Yes. Returns are not accepted for non-defective items or due to taste/dissatisfaction. Items from Puffco, Pax, Focus V Carta, and non-cannabis accessories must be handled directly with the manufacturer.

NOTE: All sales are final and no exchanges are allowed for any clones/plants/seeds purchased at any March and Ash location.

Return eligibility depends on the product type:

• Cartridges, disposables, concentrates, edibles, and drinks can be returned only if less than 50% used and not for dissatisfaction, taste, or old packaging concerns.
• Flower can be returned only if moldy, contains seeds, or is past the printed best-by or sell-by date (not the packaging date).
• CBD products can only be exchanged if the wrong product was sold.
• Pre-rolls are returnable only if bent or broken.

All returns must include the product and proof of purchase (receipt). Certain brands and accessories (like Puffco, Pax, Focus V Carta) must be handled directly with the manufacturer.

The Medical Recreation Limits are 8 ounces of flower, 8 grams of concentrates including edibles, kief, tinctures, and topicals unless the patient's medical recommendation states otherwise. A medical patient may purchase 12 clones unless their medical recommendation states otherwise.

The Recreational Limits are 28.5 grams of flower, 8 grams of concentrate including edibles, kief, tinctures, topicals, and 6 clones.

A spent cannabis cartridge shall be properly disposed of as hazardous waste at a household hazardous waste facility or other approved facility. An empty integrated cannabis vaporizer shall be properly disposed of as hazardous waste at a household hazardous waste collection facility or other approved facility.

If you placed your order directly through March and Ash, you can request a cancellation by reaching out to our live chat team on our website.

Please provide your full name, the location you ordered from, and whether the order was for delivery or pickup so we can locate your order and assist you as quickly as possible.

If you need additional assistance, simply click the chat box on our website to connect with our virtual customer service team.

If you place a delivery order from any of the following locations—City Heights, Chula Vista Telegraph, Chula Vista H. ST, Imperial Beach, Sabre Springs, or Chula Vista Broadway—it will automatically be fulfilled by our Mission Valley location. These stores are in-store shopping and pickup only, and all delivery orders for these areas are processed through Mission Valley to ensure efficient and timely service.

During high-traffic times, such as weekends or holidays, delivery capacity may be limited. If your order cannot be delivered the same day, we’ll do our best to reschedule it promptly. In some cases, promotional pricing may still be honored, depending on the situation — but it is not guaranteed. Thank you for your understanding!

Unfortunately, we are unable to modify items on an existing order. You would need to cancel your current order and then place a new order with the correct items. If you need assistance with the process, feel free to reach out to our customer service team.

Yes, for pickup orders, you will need to go inside the store to collect your items. Please bring a valid ID and your order confirmation when you arrive.

We are no longer running the early bird (wake and bake) discount, however, we are always running new promotions. Stay subscribed to our emails to know when we release a new promotion.

Unfortunately, due to how orders are packed and prioritized, if you would like to receive a delivery you will need to cancel your pickup order and place a new order for delivery. 

Unfortunately, due to how orders are packed and prioritized, if you would like to pick up an order instead of having it delivered, you will need to cancel your delivery order and place a new order for pickup. 

We do! You can easily find current sales and promotions by visiting our website. On our home page, there’s a "DAILY DEALS" option—simply select your preferred store and navigate to the "DAILY DEALS" section to see all the deals for that location. Happy shopping!

If you receive or have a new faulty product, whether you purchased in-store or online, you'll need to return to the location where it was purchased. A member of our team will evaluate the product to determine if it is eligible for a replacement. Contacting a team member via online chat with product details before visiting the store can help streamline your experience and prevent unnecessary trips.

Unfortunately, we cannot leave controlled substances unattended or drop them off without the recipient present. You must be available to receive your order, and we will verify your identity before handing over the products. Please ensure you are at the designated location at the time of delivery to complete the transaction.

Please reach out to our online chat service, and they can help assist in re-routing your delivery order. Please provide your full name, the location you ordered from, and the new desired location.

Yes, if you need to change your delivery time, simply let us know your preferred two-hour time frame, and we'll do our best to deliver within that window.

The March and Ash loyalty (points) program officially ended on December 31, 2025. Customers no longer earn or redeem points on purchases at any March and Ash or Puff-N-Dash location. While the program has been retired, we’re committed to continuing to offer great everyday pricing and regular promotions across all stores.

If you need to update your delivery address after placing an order, please contact our virtual customer service team as soon as possible by clicking the chat box on our website.

To assist you quickly, please provide:

• Your full name as listed on the order
• The store location you ordered from
• Your new delivery address

Our team will review your request and confirm whether the order can be rerouted.

We offer a First-Time Patient (FTP) discount of 30% off storewide at select March and Ash locations.

Participating locations:

Mission Valley, Vista, Sabre Springs, Imperial Beach, and Chula Vista Telegraph.

The FTP discount is available to first-time customers only and cannot be combined with other promotions. The 30% storewide discount excludes accessories and items priced under $10. Prices listed do not include tax. Valid government-issued ID is required.

Please note: Palm Desert, Imperial Valley, and Puff-N-Dash locations do not offer a FTP discount.

Have additional questions? Click the chat box on our website to connect with our virtual customer service team.