First Time Customer  Information

Yes, on your first delivery order you cannot spend more than $150. This limit is only on your first order.

We accept the following payment methods:

Cash: Cash payments are accepted for all orders, and ATMs are available at all locations.

Yes, you need to sign up for an account to order online. Click here to sign up. If it is your first time shopping with us, we will need an image of your driver's license, state ID, or passport to verify that you are over the age of 21. If you are shopping at our Vista location we will ask for your medical recommendation, or we can help you obtain one.

All of our shops are recreational (21+), but if you are 18-20 years of age and intend to shop from our Vista store, you can apply for your recommendation by clicking here.

You must be 21 years of age or older in order to shop at any March and Ash location. If you are a new customer, you will be prompted to upload your ID as a picture file when checking out. You will also be required to present your ID to the delivery driver or concierge at curbside pickup.

While shopping, next to the shopping bag icon in the top right corner, you will see which store location’s inventory you are browsing. To change the store location, simply click on it, then choose your preferred store.

Head to our menu here and click search.

You can contact March and Ash customer support via the orange chat box on the bottom right corner of your screen. Click on the chat box to begin a conversation with a live person between the hours of 8AM and 8PM. If you would prefer to give us a call, customer service can also be reached at the following numbers:

San Diego, Imperial Beach, City Heights, Palm Desert & Chula Vista: 619-314-7336

Vista & Imperial: 760-624-7336

If you would like to email us, please do so by clicking here.

We are always happy to help you choose a product. If you would like to speak with one of our virtual concierges to ask for a product recommendation, locate the orange chat box on the bottom right corner of your screen. Click on the chat box to begin a conversation with a live person between the hours of 8AM and 8PM.

Furthermore, you can check out our blog posts with suggestions such as Product Recommendations for Beginner Cannabis Consumers or Cannabis Edibles 101.

Returns are accepted for malfunctioning or defective products only. Items must be returned within 14 days of purchase, along with the original packaging and a valid receipt. All returns must be made at the same store where the product was originally purchased. The manager on duty will assess the issue and, if approved, may offer an exchange or store credit per state regulations. For more information, please call us at 619-31-GREEN.

Please note: Certain brands and product types — including Puffco, Pax, Focus V Carta, and all non-cannabis accessories — are not eligible for in-store returns and must be handled directly with the manufacturer.

Unfortunately, we are unable to process returns for products based on taste, satisfaction, or packaging concerns. Return eligibility is limited to defects or malfunctions as defined by product category guidelines:

Cartridges, Disposables, Concentrates, Edibles & Drinks: May be returned only if less than 50% used. Not eligible for dissatisfaction or old packaging.

Flower: Can be returned if moldy, contains seeds, or is past the printed best-by or sell-by date. Returns will not be accepted for taste or personal preference.

CBD Products: Can be exchanged only if the incorrect product was sold. No returns for dissatisfaction or perceived ineffectiveness.

Pre-rolls: Returns allowed only if the product is bent or broken.

All returns must include the product and proof of purchase. Late returns may be accepted at manager discretion. Excessive return activity may result in denial of future return privileges.

Online discount codes may be redeemed at checkout. During checkout, locate the “apply a coupon code” button near your order total information. Type the discount code into the box, then click “apply.” If the coupon code is valid, you will see the discount applied to the subtotal of your order. Continue with the checkout process to complete your order.

You qualify for a 10% discount every time you shop with us. This will be applied after checkout. Please indicate in the notes section of the checkout form that you qualify for one of these discounts. We may reach out for identity verification of this status after we receive your order.

$30 is the order minimum for delivery to select locations. Look at our delivery page and map to find your zip code and delivery minimum requirements.

Yes, you may select your preferred delivery time at checkout. We may reach out after you place your order to confirm your delivery time.

You will receive an email and text message confirmation after you place your order.

Once a delivery driver is assigned your order, you will receive a text message with a link. If you click on the link, you will find a live tracker and you can see where your driver is, as well as their estimated time of arrival.

We ask that you allow us at least an hour to process your pickup order. You are also more than welcome to schedule an approximate time you would like to come pick up your order.