First Time Customer Information

ATTENTION: You must complete an identity verification process in order to receive your delivery order: [Verify ID]

You will only be asked to verify your identity in this way once.

Is there a max amount on the first order?

Yes, on your first delivery order you cannot spend more than $150. This limit is only on your first order.

What payment methods do you accept?

All of our locations accept cash and credit or debit cards. Please note that a $5 is applied when using a card. ATMs are available at all locations.

Do I need an account to order online?

No, you do not need to set up an account to order online. Just browse, add items to your cart, and proceed to checkout where we will ask a few questions. If it is your first time shopping with us, we will need an image of your driver's license, state ID, or passport to verify that you are over the age of 21. If you are shopping at our Vista location we will ask for your medical recommendation, or we can help you obtain one.

Do I need a medical card in order to shop online?

All of our shops are recreational (21+), but if you are 18-20 years of age and intend to shop from our Vista store, you can apply for your recommendation by clicking here. If you get your medical recommendation through that link, let us know and we will apply a $30 store credit to your account (credit is only for customers age 18-20). You can also sign up for the medical card with the Vista receptionist at check in.

How old do I need to be in order to buy cannabis online?

You must be 21 years of age or older in order to shop at any March and Ash location. If you are a new customer, you will be prompted to upload your ID as a picture file when checking out. You will also be required to present your ID to the delivery driver or concierge at curbside pickup.

How do I know which store I’m shopping online from?

While shopping, next to the shopping bag icon in the top right corner, you will see which store location’s inventory you are browsing. To change the store location, simply click on it, then choose your preferred store.

How do I find a specific product?

In the top left corner of your screen, you will find a magnifying glass icon that will allow you to search for a specific product type or brand name. Click on the icon, then find the search bar where you’ll enter text. Try to search for “flower” or “vape”... you can even search brands like 710 Labs.

How can I contact customer support?

You can contact March and Ash customer support via the orange chat box on the bottom right corner of your screen. Click on the chat box to begin a conversation with a live person between the hours of 8AM and 8PM. If you would prefer to give us a call, customer service can also be reached at the following numbers:

San Diego, City Heights & Chula Vista: 619-314-7336

Vista & Imperial: 760-624-7336

If you would like to email us, please do so by clicking here.

Can you help me choose a product?

We are always happy to help you choose a product. If you would like to speak with one of our virtual concierges to ask for a product recommendation, locate the orange chat box on the bottom right corner of your screen. Click on the chat box to begin a conversation with a live person between the hours of 8AM and 8PM.

Furthermore, you can check out our blog posts with suggestions such as Product Recommendations for Beginner Cannabis Consumers or Cannabis Edibles 101.

The product I ordered online is defective, what do I do?

Our exchange policy is available for malfunctioning or defective products only. You can return defective products for exchange within 30 days of purchase. To facilitate an exchange, the customer is required to bring the product to the store location where it was purchased. The customer must return the product with a copy of the receipt as well as the original packaging. The manager on duty will complete the exchange or offer store credit, per regulations, which customers may use at any March and Ash location. For more information please call us at 619-31-GREEN.

How do I get a refund for item(s) I purchased that did not meet my expectations?

At this time, we are unable to facilitate a refund or exchange unless the brand whose product is in question first approves the refund or exchange. What this means is that you will need to contact customer service from the brand whose product did not meet your expectations. Let them know what your issue with the product is and where you purchased it, then ask if they would be willing to issue a refund or exchange. If approved, we are happy to help coordinate the refund or exchange process at the March and Ash store you purchased the product from. For more information please call us at 619-31-GREEN.

I received an online discount code - how do I use it?

Online discount codes may be redeemed at checkout. During checkout, locate the “apply a coupon code” button near your order total information. Type the discount code into the box, then click “apply.” If the coupon code is valid, you will see the discount applied to the subtotal of your order. Continue with the checkout process to complete your order.

Do I receive a First Time Patient discount when ordering online?

You will receive a 30% discount on your first purchase with us. This will be applied after checkout.

I am a veteran and/or disabled - do I get a discount when shopping online?

You qualify for a 10% discount every time you shop with us. This will be applied after checkout. Please indicate in the notes section of the checkout form that you qualify for one of these discounts. We may reach out for identity verification of this status after we receive your order.

Is there an order minimum for delivery?

$30 is the order minimum for delivery to select locations. Look at our delivery page and map to find your zip code and delivery minimum requirements.

Can I schedule a specific time for delivery?

Yes, you may select your preferred delivery time at checkout. We may reach out after you place your order to confirm your delivery time.

How will I know that my online order was received?

You will receive an email and text message confirmation after you place your order.

How will I know when my online order is being delivered?

Once a delivery driver is assigned your order, you will receive a text message with a link. If you click on the link, you will find a live tracker and you can see where your driver is, as well as their estimated time of arrival.

How will I know when my curbside pickup order is ready?

We ask that you allow us an hour to process your pickup order. You are also more than welcome to schedule an approximate time you would like to come pick up your order.